Intec provides a full range of services to support you in developing your team. Whether you're bringing in a new apprentice, enhancing the skills of your current staff, or taking the next step in your own career, we're here to help every step of the way.
_315x225.jpg#3;nav-img;315;225)
Our programmes have been selected with you in mind and are designed to bridge skills gaps, quickly develop in-demand skills and help learners build foundational knowledge and build organisation's long-term capabilities.
Stay up-to-date with the latest apprenticeship news, gain valuable learning insights, and explore inspiring learner stories. Discover how our programmes are making a real difference, helping individuals and organisations succeed.
We want to empower every individual to unlock their potential through high-impact career development, and we have been bringing this vision to life for the past 40 years by delivering flexible, high-quality learning experiences.
(1)_315x225_1.jpg#13;nav-img;315;225)
Improvement Technician
Improvement Processes
Improvement Technician is a programme designed for individuals that work in an operational team responsible for the delivery and management of improvement activity. This programme is suitable for a wide range of different sectors.
Programme Description
The Improvement Technician programme is designed in collaboration with employers to support organisations in achieving operational excellence. It enables learners to streamline processes, solve complex challenges, and implement best practices that boost efficiency and deliver real-world benefits to the business.
Throughout the programme, learners will build a strong foundation in improvement methodologies, including Lean Management, Six Sigma, and root cause analysis, while developing essential communication and project management skills. They will apply their learning to a real-world project that focuses on enhancing a process or system, with outcomes measured by their End Point Assessment (EPA).
The programme aims to build learners’ confidence in leading improvement initiatives, enabling them to optimise workflows, improve organisational performance, and contribute to long-term success. The skills and knowledge gained are applicable across industries, making learners valuable assets in any operational role.
Want to learn more?
Download the Programme Guide or Line Manager's Guidance for detailed information on what the Improvement Technician programme offers and how it can benefit both learners and your organisation.
Programme
Improvement Technician Level 3
Programme Duration
15 Months + 3 Months for End Point Assessment
Start Date
This programme has rolling start dates, so you can learn at a pace that suits you.
Price
Fully or 95% funded through the Growth and Skills Levy
Awarding Body
Highfield Assessments
We offer rolling start dates with this programme, so you can learn at a pace that suits you. All learning for this programme is delivered remotely.
The programme can be delivered one-to-one, or if an employer has multiple learners, we can provide a closed cohort approach with monthly or quarterly groups, while still offering individual support.
Learners will meet with their tutor once a month for the knowledge-based part of the programme. Between sessions, assignments will be set and completed through our online platform, Smart Assessor. Every 12 weeks a progress review will take place, which line managers should attend, to discuss progress on programme.
Learners must be able to commit to the programme, have the support of your employer and your job role must align with programme requirements to demonstrate the competencies needed to pass the End Point Assessment.
Employers enrolling learners can set their own entry criteria but to be eligible for funding learners must:
- Have been a UK resident for 3+ years or be part of an EU Settlement Scheme, spending at least 50% of time working in England.
- Hold a contract of employment.
- Not be enrolled in another government funded programme.
After the learning phase is completed, the learner, employer, and Intec will meet to determine if you are ready to proceed to the End Point Assessment (EPA). The EPA, conducted by an external End Point Assessment Organisation (EPAO), will evaluate whether you have demonstrated the necessary knowledge, skills, and behaviours to meet the required standards. Learners can achieve a Pass or Distinction based on their performance.
The EPA has three parts:
| Duration | Details | Weighting | |
|---|---|---|---|
| Knowledge Test | 40 minutes | 40 multiple choice questions. | 10% |
| Professional Discussion Underpinned by Portfolio | 40 – 50 minutes | Portfolio should provide at least one piece of evidence for each of the criteria. | 30% |
| Presentation Based on Project with a Q&A | 30 – 45 minutes for presentation. 25-35 minutes for Q&A. | Project should be based on a project that has delivered business benefit. | 60% |
Progression: Depending on your job role, learners may want to consider progressing onto the Improvement Practitoner, Associate Project Management, Operations Manager programme.
Results That Speak For Themselves
99%
End Point Assessment Pass Rate
73%
Achieve a Distinction
97%
of Learners Recommend Us
97%
of Employers Recommend Us
Key Learning Aims
By the end of the programme, learners will have developed the knowledge, skills, and behaviours needed to demonstrate competence, confidence, and best practices in their job role.
Compliance & Safe Working
Team Formation & Leadership
Project Management
Change Management
Lean & Six Sigma Principles
Problem-Solving & Root Cause Analysis
Data Analysis & Performance Metrics
Customer Focus
Sustainability & Continuous Improvement
Professional Development & Behaviours
Learner Experience
Delivered by Expert Tutors
Career Advice & Support
Mock End Point Assessment
Monthly Learner Newsletter
Specialist Functional Skills Tutor
Access to Up-to-Date Programme Resources
Benefits from Industry Links & Partnerships
Regular Opportunities for Feedback
Employer Experience
Dedicated Account Management & Support
Learner Progress Tracking & Reporting
Support for Promoting Programmes to Your Team
Assistance with Digital Apprenticeship Service
Apprentice Awards & Learner Celebrations
Levy & Funding Advice and Guidance
Industry & Sector Insights & Updates
Opportunities for Regular Feedback
Case Study: Celia McNally
“Before starting the apprenticeship, I had always been interested in improving the way we worked so that we were more effective, wasted less time and effort, and reduced the impact of change on our staff. I could see what needed to be improved but struggled to develop a case to take it forward. Applying the learning I gained on the programme to this project enabled me to approach it in a structured, evidence-based way, and the project will deliver cost, time, and wellbeing improvements.”
Improvement Procceses Apprentice at Environment Agency
Get in touch
Call us on: 0808 100 1155