Our programmes have been selected with you in mind and are designed to bridge skills gaps, quickly develop in-demand skills and help learners build foundational knowledge and build organisation's long-term capabilities.
(1)_315x225_1.jpg#13;nav-img;315;225)
If you are passionate about customer service and you enjoy helping people who are in financial difficulties, then we would love you to be part of our Recoveries Team!
As a successful candidate, you will have an excellent opportunity to join our award-winning company that can offer great career progression opportunities.
CRS is an award-winning, innovative UK Debt Collection Agency who are working on behalf of some of the largest UK financial insurance and utility companies.
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
The Role
- Working within a high-volume inbound contact centre, showing ownership and accountability, offering solutions to help and benefit customers
- Maintain high service standards and continually improve the service to customers
- Work well within a dynamic team environment
- Negotiate, investigate and resolve issues whilst proactively seeking solutions
Skills
- Communication skills
- IT skills
- Attention to detail
- Confident telephone manner
- Excellent Customer Service
- Excellent listening skills
- Good problem solver
- Dedicated
- Hard working
- Confident individual
- Team player
- Enthusiastic & self motivated
- Able to work in a busy role
- Remain calm under pressure
- Flexible & Proactive
Programme
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
- Customer Service Practitioner Level 2
- At least 6 hours a week will be spent studying off the job
- Functional Skills in English and maths if required
Requirements
-
GCSE or equivalent in: Mathematics & English (grade 9-4 (A*-C) - Desirable
Other Things to Consider
Hours: 37 Shift patterns between our operational hours of Monday - Friday, 8.00am - 6.00pm, Saturday, 9.30am - 12.30pm (you will be required to work every alternative Saturday).
Contract: 17 Months
Possible Start Date: Monday 2nd December
- The role offers an uncapped bonus scheme. 5% employee pension contributions. Breakfast provided twice a week. Free onsite Parking. Access to Employee assistance programme. Given a day off on your Birthday.
After This Apprenticeship
Career progression includes Team Leader and Team Management. Progression may be available to the right candidate on successful completion of the apprenticeship.
About Credit Resource Solutions
CRS are an award winning, innovative UK Debt Collection Agency who work on behalf of some of the largest UK financial services companies. We differentiate ourselves within the marketplace by having unparalleled technology, systems and people. Due to continuous growth, we are looking for excellent people to join our team.
