Our programmes have been selected with you in mind and are designed to bridge skills gaps, quickly develop in-demand skills and help learners build foundational knowledge and build organisation's long-term capabilities.
(1)_315x225_1.jpg#13;nav-img;315;225)
We are seeking talented individuals to join our award-winning apprenticeship scheme and help drive our business forward.
As an outbound customer support apprentice, you will learn about commercial gas and electricity, types of supply trading and fluctuations in the marketplace. You will learn this role in stages with the support of your team. As this is a sales role, you will be able to earn commission dependent on your level of success and determination.
The Role
- You will learn about the markets, forecasts, trading and systems
- Contacting existing clients regarding their current commercial utilities
- Manage customer enquiries and issues
- Keep accurate computer records
- You will learn the processes of fact finding
- In the meantime, you will progress to a commercial energy specialist
Skills
- Communication skills
- IT skills
- Customer care skills
- Hard Working
- Confident
Programme
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
- Customer Service Practitioner Level 2
- At least 6 hours a week will be spent studying off the job
- Functional Skills in English and maths if required
Requirements
- GCSE or equivalent English (Grade 9-4 (A*-C)) desirable
- GCSE or equivalent Math (Grade 9-4 (A*-C)) desirable
Other things to consider
Hours: 35 hours a week, 9,00am - 5.00pm, Monday - Friday
Contract:15 Months
Benefits: Company pension
Supplemental pay types: Commission pay
Work Location: In person.
After this apprenticeship?
Upon successful completion of the apprenticeship, the right candidate could progress to a team leader role
About WATT UTILITIES LIMITED
Watt Utilities is a family run, commercial energy consultancy, based in Manchester UK. When founded in 2000 we had one simple aim; to save our customers money, while building a company our employees would be proud to work for. We’re a dedicated team of savings specialists who can help guide you through the process of switching your utility provider and get you the best deal available. We’re also a platinum standard broker for some of the UK’s top energy companies, and have recently won two prestigious awards in our industry.
